Terms of service

These terms are the agreement between [REGISTERED ENTITY NAME], Inc. ("we", "us"), a company incorporated in Delaware with its registered office at [STREET ADDRESS], [CITY], DE [ZIP], United States, and the organisation that opens a Closebook workspace ("you"). They cover the Closebook service at closebook.io.

By creating a workspace, accepting an invitation to one, or using Closebook, you agree to these terms. If you are agreeing on behalf of a company, you confirm you are authorised to bind it. If you are not, do not accept them.

Closebook is a financial data platform. It imports transaction, invoice and statement data from sources you connect, applies mapping rules you configure, and produces reports.

Closebook is not an accountant, an auditor, a tax adviser or a book of record for a tax authority. It does not give financial, legal or tax advice. Numbers Closebook produces are derived from data you supplied and rules you configured, and you are responsible for reviewing them before relying on them, filing anything, or making a decision on them. We are explicit about this because a tool that reports money can look more authoritative than it is entitled to be.

A workspace belongs to your organisation. Whoever holds the owner role controls it, including who else may join and at what role. You are responsible for what the people you admit do inside it, for keeping credentials secure, and for removing people who leave.

Your plan includes a seat count. Exceeding it does not disable your workspace; we will tell you and move you to the appropriate tier at the next billing period.

We may access your workspace only to operate the service — to investigate a fault you reported, to keep it running, or where the law requires it. Administrative access is recorded in an audit log.

When you connect a bank, payment platform or accounting system, you confirm you are entitled to grant that access and to have the data imported into Closebook. Where a provider offers read-only credentials, use them; Closebook never needs the ability to move your money and does not ask for it.

We depend on those third parties. If a provider changes or withdraws an interface, or rate-limits us, data may be delayed or incomplete through no fault of ours. We will tell you when we know, and the affected connector's state is visible in the product.

You keep all rights in the data you put into Closebook. You grant us only the licence needed to run the service for you: to store it, process it, and show it back to the people you have admitted to your workspace.

We do not sell your data. We do not use the contents of your ledger to train machine learning models. Where the AI mapping assistant sends a row's description to a model provider to propose a category, that is a per-request call scoped to what the suggestion needs, the provider is listed on the sub-processors page, and every suggestion is approved by a person in your workspace before it takes effect.

You can export transactions, invoices and mappings to CSV or Excel at any time, on every plan.

Paid plans are billed per workspace at the price agreed with you, in advance of each period, in US dollars unless we agree otherwise in writing. Closebook does not take card payments; we invoice you and you pay by the method stated on the invoice. Fees exclude taxes, which are yours where applicable.

Published prices may change. A change will not affect a period you have already paid for, and we will give you at least thirty days' notice before it applies to you.

If an invoice is unpaid past its due date we will chase it, and after reasonable notice we may suspend the workspace. Suspension does not delete anything.

You agree not to:

• upload data you have no right to process, or another organisation's data without its authority;
• attempt to reach another tenant's data, or to probe, scan or test our defences without written permission;
• interfere with the service, circumvent limits, or use it to send unlawful or abusive content;
• reverse engineer the service except to the extent the law says you may;
• resell or expose the service to third parties as your own without our agreement.

Found a vulnerability? Tell us at security@vizio.ai. We will not pursue anyone who reports one in good faith and does not exfiltrate data.

We aim to keep Closebook available and we monitor it, but we do not offer a contractual uptime guarantee on published plans. Maintenance, provider outages and faults will happen. Enterprise agreements may include agreed response times; if yours does, that document governs.

Support is by email at support@vizio.ai, at the responsiveness stated for your plan.

Except as these terms expressly state, Closebook is provided "as is" and we disclaim all other warranties to the fullest extent the law allows, including implied warranties of merchantability, fitness for a particular purpose and non-infringement. We do not warrant that the service will be uninterrupted or error-free, or that reports derived from your data and your rules will be accurate for your purposes.

To the fullest extent permitted by law, neither party is liable for indirect, incidental, special, consequential or punitive damages, or for lost profits, revenue, goodwill or data, however caused.

Each party's total liability arising out of this agreement is limited to the fees you paid us in the twelve months before the claim arose. Nothing here limits liability that cannot lawfully be limited, including for fraud, wilful misconduct, or death or personal injury caused by negligence.

You may stop using Closebook and close your workspace at any time. Fees already paid are not refunded for a partial period unless we agreed otherwise. Either of us may terminate for a material breach the other has not fixed within thirty days of being told about it.

After termination you have thirty days to export your data. We then delete it in line with the retention section of the privacy policy. Ask us in writing during those thirty days and we will delete it sooner.

We may update these terms. For a change that materially reduces your rights we will give at least thirty days' notice, by email to workspace owners or in the product. Continuing to use Closebook after a change takes effect means you accept it. Every version carries the date it was last updated, at the top of this page.

This agreement is governed by the laws of the State of Delaware, United States, without regard to its conflict-of-laws rules, and the parties submit to the exclusive jurisdiction of the state and federal courts located in Delaware. If a provision is unenforceable, the rest stands.

Legal notices: legal@vizio.ai, or by post to [REGISTERED ENTITY NAME], Inc., [STREET ADDRESS], [CITY], DE [ZIP], United States. Privacy questions: privacy@vizio.ai.